Department of Health

Healthy Workers Initiative

Quality Framework  for the  Healthy Workers Initiative

Information Management

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Standard

Data and information are used effectively
RationaleEffective and efficient programs require the appropriate use and interpretation of many forms of data. These range from user group demographic data, to program output and outcome monitoring data. Data and information must be managed robustly to protect the integrity of information and the privacy of participants and ensure the best effect is gained from their utilisation.
Information Management CriteriaWhy/How/ResourcesSuggested Evidence
7.2 The provider has documented protocols / policies for all data collections, use and disclosure.Why:
Health and other personal information is sensitive information and requires robust management to satisfy legal requirements in relation to privacy as well as establish trust between consumers and program providers.
All data collections, use and disclosure (related to information about clients and/or the workforce) must adhere to privacy legislation under the Privacy Act.
Under the Joint Statement of Commitment no healthy living program data may become part of an employee record.
How:
Develop policy for all data collections, use and disclosure that adhere to the Privacy Act and Principles. Consider all modes of information exchange e.g. paper, email, fax, website, text etc
Ensure program participants’ records are held in a secure place
Ensure only authorised providers have access to participants’ records and information
Ensure medical or health records are managed according to the requirements of the jurisdictions in which they are held.
Resources:
Link to Privacy Act , Privacy Principles, and Privacy Impact Assessment Guide:
http://www.privacy.gov.au/ Australian Government Office of the Privacy Commission Home page
http://www.rogerclarke.com/DV/PST.html#DC Privacy Statement Template
http://www.privacy.vic.gov.au/privacy/web.nsf/download/43D9676182EEFAD6CA25745C001C8C8C/$FILE/PAW_08_VPS_postcards.pdf Information Privacy Principles for data collection and use
http://www.efa.org.au/Issues/Privacy/privacy.html Data Collection Laws
Evidence:
  • policy /protocols on data collection, privacy, use and disclosure of program user information
  • individual, secure access to users of ICT systems
Information Management CriteriaWhy/How/ResourcesSuggested Evidence
7.3 The workforce is trained to ensure there is consistency of data collections.Why:
In order for program evaluation to be meaningful, data must be collected in a consistent way across many settings. This allows the aggregation and comparison of data across different settings, safe in the knowledge that “like is compared with like”.
How:
All workers involved in the collection of agreed data e.g. minimum data sets must be trained to ensure they understand and are able to ensure consistent collection of data
Provide resources on data collection requirements
Providers should audit their data quality at least annually.
Resources:
Refer to the current/planned data collection requirements of your organisation and associated training package resources
http://www.aihw.gov.au/committees/simc/guidelines_statistical_purposes.doc Guidelines for the use and disclosure of health data for statistical purposes
Examples of activities include:
  • training and orientation program for MDS data collection (Sole providers must provide evidence of completed training on their organisation’s data system and data collection requirements)
  • data collection quality assurance / audit processes
  • communication with central data aggregation agencies.

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Published date: July 2012