Department of Health

Healthy Workers Initiative

Quality Framework  for the  Healthy Workers Initiative

Healthy Lifestyle Program Provider Domains and Criteria

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Providers seeking registration must ensure that at a minimum they are adhering to relevant legislation including Workplace Health and Safety, privacy, fair trading, food safety, and record retentions as is relevant in their jurisdiction.

Domains Risk and SafetyAccess and EquityEffectiveness and AppropriatenessClient /Employee engagement Provider Workforce

(includes paid, unpaid and those under license)

Provider CapacityInformation ManagementContinuous improvement

Programs are delivered safely through a comprehensive risk management approach. Providers enhance accessibility to promote equity. Programs and interventions are consistent with national guidelines (where available).The provider actively engages with its clients and their employees to promote healthy lifestyles.The workforce is capable of delivering and supporting the programs being offered.The provider is capable of delivering and supporting the programs being offered.Data and information are used effectively.The provider fosters and encourages the use of continuous quality improvement.


The provider has an active risk management policy.

A risk assessment is undertaken for all programs in each environment in which they are delivered.

Clients are provided with information about program intent, potential risks and consent is obtained confirming awareness and acceptance of the risks.

The provider ensures all marketing and advertising is ethical, accurate and consistent with its scope of services.

Access and equity are enhanced by reducing barriers for specific target groups.

The provider works collaboratively with relevant professionals / groups / organisations.

The provider bases its program planning on: current frameworks; local, state and national plans; and assessed need.

Programs are provided according to relevant evidence based approaches and/or best available evidence.

Programs promote behavioural change.

Broader components of lifestyle modification and health awareness are promoted.

The client/employee is involved throughout the enrolment, program and feedback process.

The provider engages with the client/ employees to promote healthy lifestyles.

Success is celebrated.

The workforce is selected and trained to ensure skills match the program requirements and client risk.

The workforce operates within boundaries of designated roles /scope of practice.

The workforce is actively engaged in program design and improvement.

Training, support and professional development opportunities are facilitated.

The workforce delivering programs is formally reviewed

The provider articulates its business / program scope.

The provider has an articulated, effective governance structure.

Resource allocation is managed to achieve efficiency and effectiveness.

The provider identifies approaches to achieve program / organisation sustainability.

The provider declares funding sources and has explicit policies for donations, sponsorship and marketing.

Compliance with local, state and national data collections is achieved.

The provider has documented protocols / policies for all data collections, use and disclosure.

Staff are trained to ensure there is consistency of data collection.

Relevant reference material is readily available to clients and staff.

Data are used to evaluate the effectiveness of programs.

Opportunities for improvement are identified and acted on.

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Published date: July 2012